Family Home Funds Limited, is Sub-Sahara Africa’s largest housing fund focused on affordable homes for Nigerians on low income. It is a social housing initiative promoted by the Federal Government of Nigeria as part of its Social Intervention Programme with initial shareholding by the Federal Ministry of Finance and the Nigeria Sovereign Investment Authority. The company aims to invest up to N1.3trn (US$3bn) in the development of 500,000 homes for people on low income.
Family Home Funds Plc, Sub-Sahara Africa’s largest housing fund focused on affordable homes for Nigerians on low income desired to improve efficiency, collaboration, and standardize its business processes. They commissioned the deployment of an Enterprise Resource Planning (ERP) solution and Loan Management system (LMS) and part of the requirement was to deliver on its mandate, the creation of a single doorway of engagement for its offtakes, stakeholders, service providers and partners through the FHFL web portal.
After detailed requirement elicitation sessions, we created new user journeys, identified integration points, customisation requirements and database architecture reflective of a best in-kind solution. A design that ensured seamless task, information and data flow from web application through the ERP and unto the Loan Management Solution. The web application allowed applicants to create an account, complete the pre- qualification process, and upload the required documents while integrated into the FHFL Odoo ERP system to deliver applicants information and details into the relevant departments, work streams and process owners. It also created access for mortgage partners, job applicants and service providers responding to public and private tenders.
- Reduced unproductive workload and Increased Productivity of operational team.
- Improved transparency and accountability.
- Enhanced business operations, decision making.
- Improved overall applicant and customer experience.