Five(5) Common Problems With Implementing SaaS and How to Fix It

Five(5) Common Problems With The Implementation of SaaS and How to Fix It

In recent times businesses have opted for services managed by third-party providers rather than build their own custom solutions. There are many advantages to this approach, with the major incentive being a drastic reduction in overhead costs. Software as a service (SaaS) is no different in this regard. SaaS simply put is a cloud based service, run by third-party providers selling to businesses or individuals while taking care of all the nitty-gritty details behind the scenes. A typical example of SaaS is google apps, you have access to a suite of applications and tools online that are very useful, google apps are free for accounts on the google domain, however a custom domain attracts a monthly subscription fee.

We now have a pretty good idea of how useful SaaS could be, understanding the drawbacks of SaaS will give us a better success criteria when choosing the next online service we wish to consume.

  1. Limited Customization: Most SaaS providers adopt the bouquet model, meaning the paying customer is limited to the choices the product team has made available for purchase. This cannot be helped in most cases, however an optimal decision can be arrived at by using a scoring matrix. A scoring matrix will help you outline your most pressing needs against the available services, allowing you to make the best decision on your use case.
  2. Security: Some businesses may be concerned about data breaches on the side of the services provider. This can be mitigated to an extent if the service provider allows customization. Many businesses deploy hybrid systems that allow them to store their sensitive data in-house.
  3. Limited Applications: Some applications or features might not be available in the bouquet or service purchased, this can be mitigated to such extent if the third-party service providers allow integrations from other systems or service providers.
  4. Speed: Cloud based solutions are at the mercy of many factors, network speed being one of the major off puters. This is a nuisance especially in developing countries where network infrastructure is not at its peak. This can be solved by purchasing bandwidth dedicated to this service for large organisations.
  5. Connectivity Requirement: Some services require a certain kind of internet connection, for developers you may notice you cannot access your c-panel on some networks regardless of the network speed or you may notice you cannot use certain features in some regions. This can easily be done by using tools like VPN clients, this can help you connect securely to services you need. 

At Excite Panacea Ltd, we have garnered over a decade of IT consulting experience. Take advantage of our consulting experience and expertise in IT products and service , and we will be glad to help you identify the best tools and resources out there to help your business grow.

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